Shipping & Delivery Policy
Fast and reliable delivery of course materials and certificates across India
Our Delivery Commitment
At NexCore-Alliance, we ensure a seamless shipping and delivery process for course materials, certificates, and any physical items related to your coding education journey. Our comprehensive delivery policy ensures you receive everything you need, when you need it.
What We Ship
Course Certificates
Official completion certificates for coding bootcamp courses
Study Materials
Physical books, handbooks, and reference materials
Welcome Kits
Branded merchandise and starter kits for new students
1. Processing & Shipping Timeline
We process all orders efficiently to ensure timely delivery of your course materials and certificates.
Processing Time:
- 📋Course certificates: 3-5 business days
- 📚Study materials: 2-3 business days
- 🎁Welcome kits: 1-2 business days
Shipping Time:
- 🚚Standard delivery: 7-10 business days
- ⚡Express delivery: 3-5 business days
- 🏃Priority delivery: 1-2 business days
2. Delivery Coverage Areas
We provide comprehensive delivery coverage across India through our network of trusted courier partners.
Metro Cities
Delhi, Mumbai, Bangalore, Chennai, Kolkata, Hyderabad
1-3 business days
Tier 2 Cities
Pune, Ahmedabad, Jaipur, Lucknow, Kanpur, Nagpur
3-5 business days
Rural Areas
Small towns and villages across India
7-10 business days
Note: Delivery times may vary during festive seasons, natural calamities, or due to courier service limitations in remote areas.
3. Transparent Shipping Costs
All shipping charges are clearly displayed at checkout with no hidden fees. We strive to keep delivery costs affordable.
Free Shipping Eligibility:
- ✓Course enrollments above ₹10,000
- ✓Premium course packages
- ✓Corporate training orders
- ✓Bulk material orders
Standard Charges:
- 📦Certificates: ₹50-100
- 📚Study materials: ₹100-200
- ⚡Express delivery: +₹200
- 🏃Priority delivery: +₹500
4. Order Tracking & Updates
Stay informed about your order status with real-time tracking and regular updates throughout the delivery process.
Tracking Features:
- 📧Email notifications for all status updates
- 📱SMS alerts for dispatch and delivery
- 🔗Direct tracking links from courier partners
- 🌐Online order status portal
Delivery Confirmation:
- 📞Delivery agent contact for scheduling
- ✅Digital proof of delivery
- 📸Photo confirmation of delivered items
- ⭐Feedback collection post-delivery
Special Delivery Situations
🏢Corporate Orders
Bulk orders for corporate training programs receive priority processing and dedicated account management with flexible delivery options.
🌍International Delivery
Limited international shipping available for certificates. Additional customs duties and extended timelines may apply.
❄️Perishable Materials
Temperature-sensitive materials are shipped using specialized packaging and expedited delivery to maintain quality.
🔄Return Requests
Damaged or incorrect items can be returned within 7 days. Return shipping is covered by us for eligible cases.
Our Trusted Courier Partners
BlueDart
Express delivery nationwide
DTDC
Reliable pan-India coverage
Delhivery
Technology-driven logistics
India Post
Government postal service
Frequently Asked Questions
What if my package is damaged during shipping?
We provide full insurance coverage for all shipments. Report damage within 24 hours of delivery for immediate replacement or refund.
Can I change my delivery address after placing an order?
Address changes are possible before dispatch. Contact our support team immediately with your order number and new address details.
Do you deliver on weekends and holidays?
Our courier partners provide weekend delivery in major cities. Holiday deliveries depend on local courier service availability.
What happens if I'm not available during delivery?
The courier will attempt delivery 3 times. After that, packages are held at the local courier office for 7 days before return.
Can someone else receive my package?
Yes, any adult at the delivery address can receive the package. Valid ID may be required for high-value items.
How do I track my order?
Tracking details are sent via email and SMS once your order is dispatched. Use the tracking number on the courier partner's website.
Need Help with Your Order?
Our dedicated shipping support team is here to assist you with any delivery-related concerns.
Important Shipping Notes
- •Ensure accurate delivery address to avoid delays
- •Keep your phone number active for delivery coordination
- •Check package contents immediately upon delivery
- •Report any issues within 24 hours of delivery
- •Keep delivery receipts for warranty claims
- •Weather conditions may affect delivery schedules