Cancellation & Refund Policy
Fair and transparent cancellation terms for all Code4Bharat coding courses
Our Commitment to Fair Cancellation
At NexCore-Alliance, we understand that circumstances can change. Our transparent and user-friendly cancellation process ensures you have flexibility while maintaining fairness for all students. We're committed to making the cancellation process as straightforward as possible.
Cancellation Policy Overview
30-Day Window
Full refund available within 30 days of enrollment
25% Progress Limit
Eligible for refund if less than 25% course completed
Email Submission
All requests must be submitted via email for processing
1. Cancellation Request Submission Process
To ensure proper documentation and processing, all cancellation requests must be submitted in writing through our official channels.
Required Information:
- 📝Full name and registered email address
- 🆔Student ID or enrollment number
- 📚Course name and batch details
- 📅Enrollment date and payment receipt
- 📋Reason for cancellation (optional)
Submission Methods:
- 📧Email: nexcorealliance@gmail.com
- 📞Phone: +91-95944 30295 (followed by email confirmation)
- 💬Student portal cancellation form
- 🏢In-person at our office (by appointment)
Processing Time: Cancellation requests are acknowledged within 24 hours and processed within 3-5 business days.
2. Refund Eligibility Criteria
Our refund policy is designed to be fair to both students and the institution. Eligibility depends on course progress and timing of the request.
1Full Refund Eligibility
- ✓Cancellation within 7 days of enrollment (cooling-off period)
- ✓Course hasn't started yet
- ✓Technical issues preventing course access (our fault)
- ✓Course cancellation by Code4Bharat
2Partial Refund Eligibility
- ✓Less than 25% of course content accessed
- ✓Within 30 days of course commencement
- ✓No assignments or projects submitted
- ✓Medical emergencies with documentation
Refund Amount: 75% of paid fees after deducting processing and administrative charges
3No Refund Situations
- ✗More than 25% of course content accessed
- ✗After 30 days from course commencement
- ✗Assignments or projects submitted
- ✗Certificate of completion issued
- ✗Course completed successfully
3. Refund Processing Timeline & Fees
We strive to process refunds efficiently while maintaining transparency about any applicable fees and timelines.
Processing Timeline:
Request Review
3-5 business days
Approval & Processing
2-3 business days
Bank Transfer
5-10 business days
Applicable Fees:
- Administrative Fee:₹500
- Payment Gateway Charges:2-3%
- Processing Fee:₹200
- Total Deduction:₹700 + Gateway %
Note: Fees are waived for cancellations within the 7-day cooling-off period
4. Special Circumstances & Exceptions
We understand that exceptional situations may arise. Our team evaluates each case individually to provide fair solutions.
Medical Emergencies:
- 🏥Hospitalization with medical certificates
- 👨⚕️Doctor's recommendation for rest
- 🦽Disability affecting course participation
- 💊Mental health conditions with documentation
Benefit: Extended refund window and reduced fees
Life Circumstances:
- 👪Family emergencies or bereavements
- 💼Sudden job loss or financial hardship
- 🏠Relocation to areas without internet
- ⚖️Legal proceedings requiring attention
Evaluation: Case-by-case assessment with documentation
Course Transfer Option:
Instead of cancellation, students may transfer to a future batch within 6 months at no additional cost.
- •One free transfer allowed per enrollment
- •Subject to seat availability in target batch
- •Course progress is preserved where applicable
Refund Payment Methods
Original Payment Method
Refunded to the same card/account used for payment
Bank Transfer
Direct transfer to provided bank account
Digital Wallets
UPI, Paytm, PhonePe, Google Pay
Cancellation FAQ
Can I cancel my course if I've already started attending classes?
Yes, you can cancel within 30 days if you've accessed less than 25% of the course content. Partial refunds apply after deducting applicable fees.
How is course progress calculated?
Progress is measured by lessons completed, assignments submitted, and live sessions attended. Our system tracks this automatically.
What if I paid using EMI?
EMI cancellations are handled case-by-case. Refunds are processed after settling with the financing partner, which may take longer.
Can I get a refund for add-on services?
Add-on services like career coaching or certification fees are refundable only if unused and within the same eligibility criteria.
Is there a cooling-off period?
Yes, you have 7 days from enrollment to cancel with a full refund, regardless of course progress, with minimal processing fees.
What happens to my course materials after cancellation?
Access to course materials and student portal is revoked immediately upon cancellation processing. Downloaded materials should be deleted.
Can I appeal a cancellation decision?
Yes, appeals can be submitted within 15 days of the decision. Our academic committee reviews appeals with additional documentation.
Do cancellation fees apply to all courses?
Standard fees apply to most courses. Premium and specialized courses may have different fee structures mentioned in their specific terms.
Need Help with Cancellation?
Our support team is here to guide you through the cancellation process and answer any questions you may have.
Important Cancellation Reminders
- ⚠️Submit cancellation requests as early as possible
- ⚠️Keep all payment receipts and enrollment documents
- ⚠️Check your course progress before requesting cancellation
- ⚠️Consider course transfer option before cancellation
- ⚠️Provide accurate bank details for refund processing
- ⚠️Allow adequate time for refund processing
- ⚠️Read course-specific cancellation terms carefully
- ⚠️Contact support for clarification on any doubts